Customer Service
Semper Fi Enterprises is proud to help you look squared away and good to go.
We are owned and operated by Marines for Marines. Other services are always
welcome to use our company. Your satisfaction is our only goal. If you have any
questions, comments or problems please contact us using any of the following
methods.
Phone: (503) 922-0093
Fax: (503) 922-1601
Email: CustomerService@USMCMedals.com
Return and Exchange Policy:
Semper Fi Enterprises is proud of the quality and workmanship of our products.
Your order is guaranteed to be correct and in accordance with the appropriate
regulations of your service. If you are not satisfied with your order please contact
our customer service department within 30 Days of receipt of your order. If you
have special issues please contact our customer service department. Payments
made by credit and check debit cards must be refunded to the card on which
the original transaction was billed. Payments made by cash, money order or
check will be refunded by company check.
Privacy and Security Policy:
Semper Fi Enterprises will never sell or transfer your personal or order information
to another party, individual or business. Your order information is retained by
Semper Fi Enterprises to assist in future transactions. Payment information such
as credit card and checking account numbers are not retained after an order has
been completed and shipped. Payment processing is completed through a Secure
Socket Layer Encryption gateway. Semper Fi Enterprises reserves the right to
release personal information to Government or Law Enforcement Agencies in
accordance with the Stolen Valor Act or any illegal activity.
Frequently Asked Questions:
Q: How do I send you my medals for remounting?
A: Sending your medals for remounting is simple. Simply print the "Remount Order
Form" that is located in the "Order" section of this site. Please fill it out completely
to ensure we have a record of your complete set. You may indicate which medals
are new and which are remounts. Send the completed form along with medals.
The address to send your medal is located on the upper right corner of the order
form. We recommend using USPS Priority Mail, to ensure fast delivery. We usually
will remount your medals the same day we receive them and send them back. The
current turn-around-time is indicated on our home web page.
Q: How fast can I get my medal or ribbons?
A: Our turn around time is located on our home page. With the exception of the
Marine Corps Ball Season (October 1 - November 30) it usually takes 18 hours or
less to complete your order. Typically, an order received before 1200 noon will ship
that day. If you urgently need medals, ribbons and accessories please give us a
call. The shipping method used will determine when you receive your order.
Q: What is the total for my order?
A: Our web site is not a typical "Shopping Cart." Due to the complex and custom
nature of your award set, we have found it is better to insert human judgment
before processing your order. A Semper Fi Enterprises order specialist will review
your order before your credit card is charged. Please contact our customer
service department for questions regarding your order.
Q: Do I have an Order Number?
A: Yes. But we only use it for internal tracking. If you need to contact us, just give
us your name and the date you placed the order and we will respond to you
personally. If you send us an e-mail message, please include your name in the
message.
Q: Do you mount medals and ribbons for all services?
A: Yes. We stock the complete line of all authorized U.S. and Foreign awards for
the Marines, Navy, Coast Guard, Army and Air Force. We do not stock State
National Guard awards but can order them.
Q: Do you sell medals to retired, reserve and civilians?
A: Yes, most medals are not restricted for purchase by civilians, especially
family members. We are happy to help non-military citizens honor military
family members. We do not sell medals to wear as costume jewelry or be used
in a way that would dishonor the award. High Order Personal Decorations such
as the Navy Cross, and Silver Star are verified before they are provided.
Medal of Honor Ribbons are only supplied to recipients and immediate family
members as listed on the National Medal of Honor Association Web Site.
Q: Do you use "Real" Medals?
A: Our medals and ribbons are manufactured in strict accordance with Department of Defense Specifications. They are manufactured using a detailed process of quality control and inspection and are the best quality possible. All U.S. awards are manufactured in the United States to the Institute of Heraldry's Requirements. Foreign Awards are also of the best quality possible, but may be made in the country of origin or that county's designated supplier.